Request to Change or Update Claim Representative

Who should use this request form

  • An individual who has terminated an attorney/client relationship
  • An authorized Representative, Administrator/Executor of claimant's estate
  • An individual whose purpose is to enter a substitution of counsel
  • An individual retained by a claimant who was previously pro se
  • An individual who no longer has access to the email address associated with their filing(s)

Who should NOT use this request form

Do not use this form if you are:

  • Seeking to amend a claim. For instructions, visit the Claim Support page Claim Support page.
  • Seeking to withdraw a claim. For instructions on withdrawing a claim, visit the Claim Support page.

To navigate to a section, click below:

Required DocumentationGetting Started

Required Documentation

All requests must including supporting documentation. The burden of proof lies with the requestor to demonstrate eligibility for a change in claim representation.

A. What to provide

Submit the following documents based on your situation:

  • Termination of Attorney-Client Relationship
  • If you are proceeding without an attorney:
    • Written notice of termination of the lawyer or law firm; and
    • Confirmation from the attorney or law firm that their representation has been terminated
  • Authorized Representative / Estate Administrator
  • If you are acting on behalf of a deceased claimant:
    • Claimant's death certificate
    • Your government-issued photo ID
    • Proof of authorization (e.g., Letters of Administration, Letters Testamentary, Power of Attorney, Guardianship documentation)
    • If applicable, a copy of the attorney’s Retainer Agreement
  • Substitution of Counsel
  • If you are replacing a prior attorney:
    • Written notice of termination of the prior attorney/law firm
    • Proof of authorization to act as claimant's attorney
    • A copy of the Attorney Retainer Agreement
  • Appearance of Counsel for Previously Pro Se Claimant
    • Proof of authorization to act as claimant's attorney
    • A copy of the Attorney Retainer Agreement
  • Email Access Change
  • If you no longer have access to the email address used to file the claim:
    • Government-issued photo ID that matches the original filer’s information

To expedite review, you are encouraged to include any additional relevant records in your possession

B. How to Submit Supporting Documents

You will be prompted to upload all required documentation when completing the request form.

Getting Started

To file or manage a request, you must first create an account in the Claims Management Portal

Step-by-Step Instructions

  1. Create a User Account
    • Use an email address you check regularly
    • After account creation, complete your profile
  2. Submit Your Request
    • Once your profile is complete, click “Proceed to Request” at the bottom of this page
    • All communications regarding your request will be sent via the portal, email, or phone
  3. Track or Edit an Existing Request
    • Navigate to the "My Requests" page in the top menu.
    • If your request is in draft status, click on it and select "Edit Request" from the Actions menu to finalize and submit
  4. Keep Your Contact Information Current
    • The Department of the Navy will communicate with you through the Claims Management Portal
    • You may also receive updates via email or phone
    • Periodic status notifications are sent to your registered email address
    • Be sure to keep your profile information up to date to avoid delays or missed communications
Proceed to Request